Shipping & Returns

Orders will be processed according to the estimated processing time listed at the time of purchase. This is the time needed to create, prepare, and package your order and does not include shipping transit time. If you have any questions about sizing, colors, customization, materials, or your order, please contact us BEFORE purchasing.

SHIPPING

Shipping notifications and tracking information will be sent through Shopify once your order has shipped.

Once your package has been dropped off or picked up by the shipping carrier, it is in the carrier's possession and Lucky U Custom Designs has no control over the package's handling or delivery.

Lucky U Custom Designs is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered by the shipping carrier after the package has been transferred to the carrier, except where otherwise required by applicable law.  If your package is lost or damaged during transit, you will need to contact the shipping carrier directly to file a claim. If you need assistance with a carrier claim, please contact us and provide your order number and any documentation or information requested.

If your tracking information shows that your package was delivered but you cannot locate it, you will need to contact the shipping carrier to report the issue and open an investigation.

Please carefully check your shipping address before completing your order. Lucky U Custom Designs is not responsible for packages shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to reship the order.

SHIPPING DELAYS: We make every reasonable effort to ship orders within the processing timeframe provided at checkout. If an unexpected delay prevents us from shipping within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law. 

SHIPPING COSTS

Once an order has shipped, shipping costs are non-refundable.

If an order is cancelled after a shipping label has been created or the order has entered the shipping process, the original shipping cost will not be refunded.

RETURNS & EXCHANGES

ALL CUSTOM AND MADE-TO-ORDER PRODUCTS ARE FINAL SALE.

Because our products are handmade and may be customized specifically for each customer, Lucky U Custom Designs does not accept returns or exchanges due to change of mind, incorrect sizing, incorrect measurements provided by the customer, incorrect color selection, ordering the wrong product, or simply no longer wanting the item.

Please carefully review your order and measurements before purchasing.

If you are unsure about sizing, measurements, colors, or customization options, please contact us before placing your order.

Nothing in this policy is intended to limit any rights you may have under applicable law.

DEFECTIVE OR INCORRECT ITEMS: If you receive an item that is defective or was incorrectly made due to an error by Lucky U Custom Designs, please contact us within 5 business days of delivery with your order number, photographs, and a description of the issue. If the issue is determined to be our error, we will work with you to provide an appropriate resolution, which may include repair, replacement, or refund, as applicable. 

ORDER CANCELLATIONS

Because custom orders require materials and production time, cancellation requests are not guaranteed once an order has been placed.

If you need to cancel an order, please contact Lucky U Custom Designs as soon as possible. Once materials have been purchased, production has begun, or a shipping label has been created, the order may no longer be eligible for cancellation.

If an order has already shipped, it cannot be cancelled.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate measurements, customization details, and shipping information when placing an order.

Lucky U Custom Designs is not responsible for an improperly fitting item when the item was made according to the measurements or specifications provided by the customer.

By placing an order, you acknowledge that you have read and agree to this Shipping & Return Policy.